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Having empathy for users spurs the curiosity to understand how people think.This opens up the possibilities for more ideas to flow and solve a problem space. Gaining empathy about your users closes the gap between the physical system and the goal of the user. Without it. Your just shooting from the hip.

Okay, so you built a website…now what? A lot of people who build a website say if “I build it they will come.” Unfortunately, this statement is totally false unless you’re a celebrity or an individual with a large following. And I can guarantee that the vast majority of the population is neither of these things.

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I create user experiences that are MVP (minimum viable products) to increase conversion and lessen page abandonment. This results in a rich and engaging user experience that is aesthetically intuitive and enhances brand loyalty.

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The Process

I create user experiences that are MVP (minimum viable products) to increase conversion and lessen page abandonment. This results in a rich and engaging user experience that is aesthetically intuitive and enhances the user experience.

I utilize universal design principles and user-centered design methodologies to create a user experience that fits the mental model of the user. This reduces the cognitive load on the user so they can move freely with less friction. Resulting in higher conversion and less churn through user adoption.

UX/UI Procces

Closing the Gap

For existing online products I look at the micro and macro (KPI) conversion rates as an opportunity to simplify an online task. Looking at this analytical data provides insight into problem spaces between the physical system and the users goals known as the gulf of execution and evaluation. The key is to build a better bridge (interface) between them, making the user experience and user interface as “Fisher-Price” as possible, an analogy I use for simplicity.

The Gulf of Execution and Evaluation